AzureWave Support FAQ AW-GA200
 
 

FAQ AW-GA200

 
Common Problem
Q: There is a message that says this device has been owned by “xxxx” and I cannot connect to it.
A: On the advanced setting page of wireless audio utility, current user can lock the utility and reject the other users connecting to this device. Hence, you cannot connect to AW-GA200.

Q: What is my device’s default IP Address?
A: The device’s default IP address is 192.168.0.10.

Q: What should I do if I forget all the default settings?
A: You may reset to the default settings of AW-GA200 by pressing and holding the reset button on the rear panel for 10 seconds then go to Setup Wizard to configure again.

Q: My Device has a wired connection to my network. Why can’t I see the Device on my Device Utility?
A: Restart the PC and try again. Check all the cable connections and power.

Q: My device is wirelessly connected to my network, why can’t I see the Device on my Device Utility?
A: Restart the PC and try again. If it happens again, please return to the Setup Wizard again and make sure you configure the Device properly or move your Device closer to your wireless access point and try again.
Music Adapter
Q: What kind of music format I can play with AW-GA200?
A: You can use anything that plays on your PC.

Q: I cannot hear the music
A: Please check Audio LED(Blue), make sure the blue LED is turned on and flashing.
If blue LED is turned off, please check your wireless connection, and open the AzureWave Wireless Audio Utility to connect to the AW-GA200. Please check your wireless audio utility, it will display device status, make sure you are the person connect to the device.

If blue LED is turn on but not flashing, it means wireless audio connection is successful but NO audio stream is running. Please restart your PC audio player and play the audio.

Q: Can I listen to music from more than one AW-GA200 at the same time?
A: Yes, you can stream PC audio to multiple AW-GA200 devices.
Warning: This feature only support AW-GA200 is working under “Client” mode. Due to AW-GA200 hardware limitation, when AW-GA200 work as Access Point and support this feature, it could be cause the sound break occasionally.

Q: I hear some sound breaks occasionally, what can I do?
A: This should not happen in normal cases, but could happen due to some wireless RF interference, especially if there are many wireless devices nearby, such as access points or routers, a microwave oven, Bluetooth device, cordless phone, etc. Keep your AW-GA200 away from these devices.
If you are using an Intel Centrino based laptop or some old WLAN card/dongle, it may have a short period of suspending time for background scanning around every minute. It may also cause sound streaming break. Please contact your wireless adapter factory to download the latest driver of your WLAN card. This problem only exists on Intel old driver version.
You can also change the power management setting of your wireless adapter from Max power saving to Max performance

Q: The music is coming from PC’s speaker and not the speaker that connects to the AW-GA200.
A: Please open the AzureWave Wireless Audio Utility to connect to the AW-GA200, and restart your PC audio player.

Q: My Wireless Device has been detected and connected to the utility, but there is no music coming from the speaker.
A: Check LED on front panel, make sure the wireless audio LED (blue one) is lighting up and flashing. If yes, please check following item.
1.Check your audio cable connection.
2.If cable connection is correct, please close, then re open the audio player
3.Reboot the PC and try again.
If wireless audio LED (blue one) is turn-off, please check your wireless network, make sure your PC is connecting to AW-GA200. If wireless audio LED (blue one) is lighting up but not flashing, please check your wireless audio utility, make sure you already connect to AW-GA200.

Basic AP Functions
Q: My device does not turn on. No LED’s light up.
A: Connect the power adapter to your AP and plug it into the power outlet.
Note: Only use the power adapter provided with your AP. Using any other adapter may damage your AP.

Q: LAN Connection Problems - I can’t access my AP.
A: Make sure your AP is powered on.
Make sure that your computer has a compatible IP Address. Be sure that the IP Address used on your computer is set to the same subnet as the AP. For example, if the AP is set to 192.168.0.10, change the IP address of your computer to 192.168.0.15 or another unique IP Address that corresponds to the 192.168.0.X subnet. Use the Reset button located on the rear of the AP to revert to the default settings.

Q: I can’t connect to other computers on my LAN.
A: Make sure that each computer has a unique IP Address. And the IP must be in the same subnet as the AP. Make sure that the Link LED is on. If it is not, try a different network cable. Check each computer for correct network settings.
Wireless Troubleshooting
Q: I can’t access the Wireless AP from a wireless network card
A: Make sure that the Mode, SSID, Channel and Encryption settings are set the same on each wireless adapter. Make sure that your computer is within range and free from any strong electrical devices that may cause interference. Check your IP Address to make sure that it is compatible with the Wireless AP.

Q: I can’t establish connection with Wireless AP with WPA2 encryption by using Windows Zero Configuration
A: Update Windows XP with latest Wi-Fi Protect Access 2 (WPA2) through windows update, or alternatively search Microsoft’s support site for latest copy of service pack or patch for WPA2.